"Five-Care" Exclusive Service Standard – Kinte-Weijia

Service & Support

1. Hotline Service

A 24-hour service hotline is available to receive customer inquiries, service requests, and complaints.

Tel： +86 550 5298986

2. Online Service

Our service center provides 24-hour alarm monitoring and support for all online products. Customers from all regions can contact the service center at any time. The company is able to respond quickly and accurately to various issues and emergencies raised by users, and dispatch local maintenance personnel accordingly.

3. Maintenance Service

In locations where service centers are established, professional maintenance personnel are on standby 24 hours a day. Upon receiving instructions from the service center or user notifications, maintenance engineers will promptly arrive at the site to resolve the issue.